Phishing e-mails may include those purporting to come from Danske Bank, prompting you to reply with / enter confidential information. These types of e-mails are fake and are an attempt to capture your online banking or cardholder confidential details. Such confidential details could be your eBanking log on details, your SecureCode, card number and card expiry date or your card verification number.
You should never under any circumstances disclose personal details by e-mail. Danske Bank will never ask for personal details from you via e-mail.
How to spot a fake e-mail
A fake e-mail often begins with an impersonal greeting such as “Dear Customer” rather than a specific reference to your name.
Typically, a fake e-mail may state that your card has been used improperly. It encourages you to click a link that will take you to a fake website – for example, a site that looks like Danske Bank’s – prompting you to enter information.
Danske Bank will never send you an e-mail to ask for your account number or any other confidential information.
Read more about identifying fake e-mailsView fake e-mails known to us
What to do if you receive a fake e-mail
- Never reply when you receive a fake e-mail.
- Do not click any links.
- Never disclose personal information.
- Forward the e-mail to this address: email@example.com
- Delete the e-mail.
- If you have disclosed card details, please call us immediately on 1850 700 221
As soon as you have forwarded the e-mail to us, we will start the process of having the fake website closed down.
Unfortunately, we cannot answer any e-mails that you forward to us, but you are welcome to call us on 1850 700 221.