Complaints procedure

Danske Bank is committed to providing a high standard of customer service. However, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.

If you do wish to register your complaint, please provide as much relevant information as possible, including your account details, summary of your complaint and any actions already taken to address the issue.

If the matter is not resolved to your satisfaction by a member of staff please request to be referred to their immediate line manager. Their line manager will ensure that your complaint is investigated and will try to resolve the matter to your satisfaction.

If you are still dissatisfied with the response from their line manager you may refer your complaint to our Customer Service Standards Teams as outlined below.

Where Pepper Asset Servicing is managing your account please address your complaint to:

Pepper Asset Servicing
PO Box 689
Co Clare

For all other account holders please address your complaint to:

Customer Service Standards
Danske Bank
3 Harbourmaster place
Dublin 1

Your complaint will be acknowledged in writing within five working days of receipt. We will also advise you who is dealing with your complaint and when we expect to be in a position to resolve the complaint. Some complaints received are quite complex and may take a little time to resolve. You will, however, be kept fully informed throughout the process.

Once your complaint has been fully investigated, a final response letter will be issued. This letter will confirm the outcome of the final investigation.

Upon completion of the Danske Bank complaint procedure, in the unlikely event of the matter not being resolved to your satisfaction, you may apply to the Financial Services Ombudsman Bureau. Correspondence should be addressed to:

Financial Services Ombudsman Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2

Tel: LoCall 1890 88 20 90 or (01) 662 0899